> ## Documentation Index > Fetch the complete documentation index at: https://help.reevo.ai/llms.txt > Use this file to discover all available pages before exploring further. # Register Your Business for SMS > Register your business, campaign, and phone numbers with US carriers so your team can send text messages from Reevo. US carriers require every business that sends text messages from a regular 10-digit number to register first, a process called A2P 10DLC. Reevo submits your registration to carriers on your behalf from **Dialer and SMS** settings. Registration has three parts, completed in order: | Part | What it tells carriers | Who completes it | | :- | :- | :- | | **Brand** | Who you are: legal business name, tax ID, address, website | Admins | | **Campaign** | What you text about: use case, sample messages, how people opt in | Admins | | **Phone numbers** | Which of your numbers send those texts | Admins, or reps for their own number | Until all three are approved, carriers filter your texts and they don't reach your contacts. ## Before you start * You need the Admin role to register a brand or campaign. * Have your business details ready, exactly as they appear on your tax registration: legal business name, tax ID (EIN for US businesses), and registered address. * Your business website must be live and match the registered business. * Each user who texts needs a Reevo phone number. See [Dialer](https://help.reevo.ai/Conversations/Dialer.md). > [!NOTE] > > If you don't see an **SMS** tab in **Dialer and SMS** settings, SMS isn't turned on for your organization yet. Contact your Reevo account team. ## Step 1: Register your brand **1. Open carrier registration** Go to **Settings > My account > Dialer and SMS** and select the **SMS** tab. The **Carrier registration** section shows the status of your brand, campaign, and phone numbers. **2. Start the brand form** Click **Register brand**. Your progress saves automatically at each step, and you can click **Save draft** to close the form and return later. Nothing is sent to carriers until you submit. **3. Enter your business details** Fill in **Registered legal business name**, **Business type**, **Industry**, **Business tax ID**, **Tax ID type**, **Business website**, and **Regions of operation**, then your **Business address**. **4. Add an authorized representative** Enter a person at your business who can attest to this registration, and a **Brand contact email**. Carriers send verification challenges to that email. **5. Choose your message volume** Under **Expected message volume**, choose **Up to 6,000 messages a day** unless you expect to send more than that. **6. Review and submit** On **Review**, check every detail, confirm the attestation, and click **Submit for review**. Brand reviews typically take up to seven business days. Nothing is needed from you until the result arrives. | Brand status | Meaning | | :- | :- | | **Pending** / **In review** | Carriers are reviewing your brand | | **Approved** | You can register a campaign | | **Failed** | Carriers rejected the brand. See [If carriers reject your registration](#if-carriers-reject-your-registration) | | **Suspended** | Carriers suspended the brand. Contact Reevo support | ## Step 2: Register your campaign Once your brand shows **Approved**, register a campaign that describes how you text customers. **1. Start the campaign form** In **Carrier registration**, click **Register campaign**. **2. Describe the campaign** Under **What do you use SMS for?**, choose the use case that matches how you text customers, then describe the campaign under **What is this campaign for?** **3. Add sample messages and consent details** Add **Sample messages** that look like real texts you'll send, explain **How do customers opt in?**, and add your **Privacy policy link** and **Terms and conditions link**. Fill in your opt-in, opt-out, and help keywords and replies. **4. Review and submit** On **Review**, check every detail and click **Submit campaign**. > [!WARNING] > > Choose the use case carefully. It's the only field carriers won't let you correct later. A campaign registered under the wrong use case has to be replaced with a new registration. Campaign reviews typically take up to seven business days. When the campaign shows **Verified**, register your phone numbers. You need one campaign per use case, not one per sequence. Sequences and messages with the same purpose share one campaign. ## Step 3: Register your phone numbers Each number that sends texts must be registered to your approved campaign. * **Admins:** In **Carrier registration**, open **Phone numbers** and click **Register** next to each number. * **Reps:** On the **Calling** tab of **Dialer and SMS**, click **Register for texting** next to your own number. This works only after an admin's campaign is verified. * **New numbers:** When you buy a number, select **Register this number for texting** to submit it right away. Number registration can take several days. The **Phone numbers** list shows each number as **Registered**, **Pending**, **Not registered**, **Failed**, or **Not applicable**. ## Get approved the first time Most rejections come from the opt-in description and sample messages. Before submitting: * **Match your tax records.** Enter your legal business name exactly as it appears on your tax registration, not your trading name. * **Describe every opt-in method.** Explain where and how customers agree to receive texts, for example: "Customers enter their number at \[website URL] and check a box agreeing to receive order updates from Acme. Privacy policy: \[privacy URL]." * **Write realistic samples.** Include your brand name, bracket any variables, and end with opt-out language, for example: "Acme: Your order for \[item] ships on \[date]. Reply STOP to opt out." * **Publish a privacy policy.** Your website should be live and include a privacy policy. ## If carriers reject your registration * **Brand:** The form shows **Carriers rejected this brand** and, when carriers say, which details were rejected. Click **Fix and resubmit**, correct the details, and resubmit. You get three free resubmissions. After that, contact Reevo support. * **Campaign:** Click **Edit & resubmit**, update the fields carriers flagged, and click **Resubmit campaign**. There is no new fee. On a resubmit, you can change the campaign description, opt-in flow, sample messages, content flags, and policy links. The use case and consent replies stay as submitted, so if carriers flagged one of those, contact Reevo support. ## Troubleshooting / FAQs > [accordion] We already registered with Twilio. Do we need to register again? > > Yes. A brand or campaign registered in a Twilio account outside Reevo doesn't carry over. Register through **Dialer and SMS** settings. > [accordion] Reevo says carriers didn't confirm the result > > Don't submit again, since a second attempt could register you twice. Contact Reevo support to have it checked and cleared. > [accordion] We don't have a tax ID > > Businesses without a tax ID can't register through Reevo yet. Contact Reevo support. > [accordion] Can reps see registration status? > > Yes. Reps can see campaign status and the **Phone numbers** list, including whether their own number is registered. Only admins see and edit the brand registration, and only admins can resubmit a rejected campaign. > [accordion] Do we need a separate campaign for each sequence? > > No. One campaign covers every message with the same purpose. Register another campaign only for a different use case. > [accordion] My number shows Registered but texts aren't sending > > Check that your campaign shows **Verified** and that the contact has SMS consent. See [SMS Consent and Opt-Outs](https://help.reevo.ai/Conversations/SMS-Consent-and-Opt-Outs.md). If both look right, contact Reevo support. ## Related articles * [Texting Contacts from Reevo](https://help.reevo.ai/Conversations/SMS.md) * [SMS Consent and Opt-Outs](https://help.reevo.ai/Conversations/SMS-Consent-and-Opt-Outs.md) * [Dialer](https://help.reevo.ai/Conversations/Dialer.md) > Still have questions? [Sign in](https://reevo.ai/) and use AskReevo for instant answers or to raise a support ticket. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.