> ## Documentation Index
> Fetch the complete documentation index at: https://help.reevo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Texting Contacts from Reevo

> Send and reply to text messages and images from a contact record, a list view, or a sequence task, using your Reevo phone number.

Text contacts directly from Reevo using your Reevo phone number. Every message you send and receive appears on the contact's **SMS** tab and activity timeline, so your team sees the full conversation.

## Before you start

* Your organization has completed [carrier registration](https://help.reevo.ai/Conversations/SMS-Registration.md).
* Your Reevo phone number shows **Registered** in **Settings > My account > Dialer and SMS**, on the **SMS** tab.
* The contact has a phone number and SMS consent. See [SMS Consent and Opt-Outs](https://help.reevo.ai/Conversations/SMS-Consent-and-Opt-Outs.md).

## Send a text

You can start a text from three places:

| From | How |
| :- | :- |
| **A contact record** | Click **Send SMS** in the contact header |
| **The contact's SMS tab** | Open the **SMS** tab on the contact and click **Send SMS** |
| **A list view** | Click the SMS button next to a contact's phone number |

**1. Check From and To**

**From** defaults to your number. You can also pick a team or shared number you have access to. **To** defaults to the contact's primary phone number, and you can pick another of their numbers.

**2. Write your message**

Type your message. Use **Insert scheduling link** to add your booking link. The counter below the message shows characters and segments, since long texts send as multiple segments.

**3. Add images (optional)**

Click **Attach image** to send up to 10 images in one message. Images must be JPEG, PNG, or GIF, up to 5 MB each. A message with images can have no text.

**4. Send**

Click **Send SMS**. If the contact has no SMS consent on file, Reevo asks you to confirm first. Click **Record consent & send** to record consent and send.

> [!NOTE]
>
> If your message contains a variable Reevo can't fill in, **Send SMS** stays disabled until you remove it or fix the missing value.

## Read and reply to conversations

Open the contact's **SMS** tab to see each conversation, with sent and received messages and images in order. Each conversation is one of your numbers paired with one of the contact's numbers. When a contact has several numbers, use the number filter to narrow the list.

Click a conversation to open it and reply. Replies go from the same number the conversation started on, so the thread stays together.

Each sent message shows a status, such as **Queued**, **Sent**, **Delivered**, **Undelivered**, or **Failed**.

## Text from a sequence

Add an **SMS** step to a sequence and Reevo creates a task for each contact when they reach it. You review and edit the message, then send it. Sequence texts never send automatically. See [Sequences: Create Automated Multi-Channel Campaigns](https://help.reevo.ai/Prospecting-and-Outreach/Sequences-Create.md#sms-steps).

To send texts automatically, use the **Send SMS** node in a workflow. See [Workflow Action Nodes](https://help.reevo.ai/Automations-and-Workflows/Workflow-Action-Nodes.md).

## Troubleshooting / FAQs

> [accordion] Why is the Send SMS button disabled?
>
> Hover over it to see why. The most common reasons are that the contact opted out, the contact has no valid phone number, or your number isn't registered for texting yet. See [Register Your Business for SMS](https://help.reevo.ai/Conversations/SMS-Registration.md).

> [accordion] It says I don't have an SMS number assigned
>
> Ask an admin to assign you a Reevo phone number, or set one up yourself in **Dialer and SMS** settings. See [Dialer](https://help.reevo.ai/Conversations/Dialer.md).

> [accordion] What happens to my texts if I change my Reevo number?
>
> Conversations on your old number stay visible but become read-only. You can't send from the old number, and new texts to it won't reach you.

## Related articles

* [Register Your Business for SMS](https://help.reevo.ai/Conversations/SMS-Registration.md)
* [SMS Consent and Opt-Outs](https://help.reevo.ai/Conversations/SMS-Consent-and-Opt-Outs.md)
* [Activity Association](https://help.reevo.ai/CRM-configurations/Activity-Association.md)

> Still have questions? [Sign in](https://reevo.ai/) and use AskReevo for instant answers or to raise a support ticket.


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