> ## Documentation Index
> Fetch the complete documentation index at: https://help.reevo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Scanning Business Cards in the Reevo Mobile App

> Scan a business card with the Reevo iOS app, check the details Reevo reads from it, and send it to your team's workflows to add the contact.

Met someone at an event? Scan their business card in the Reevo iOS app, check the details Reevo reads from it, and confirm. Your team's workflows take it from there, for example finding or creating the contact and account and sending you a summary with links.

## Before you start

* The Reevo iOS app, signed in to your Reevo account.
* Business card scanning set up by an admin. Until then, the scan button doesn't appear. Admins, see [Automating Business Card Scanning](https://help.reevo.ai/Automations-and-Workflows/Business-Card-Scanning.md).
* Camera access for the Reevo app, if you want to take photos. You can also choose a photo from your library.

***

## Scan a card

1. **Start a scan.** On the app's home screen, tap the business card icon at the top.
2. **Add the photo.** Tap **Take photo** to photograph the card, or **Choose from library** to pick a photo you already took.
3. **Wait while Reevo reads the card.** The screen shows **Uploading photo…**, then **Reading card…**. Reading usually takes a few seconds and can take up to about 20.
4. **Check the details.** Reevo fills in the fields it found. Fix anything wrong and fill in anything missing. A field marked **This may have been misread** is worth a second look. If the photo is blurry, tap **Retake photo**.
5. **Pick a category.** Choose **Lead**, **Investor**, **Vendor**, or **Other**. A category is required.
6. **Add notes (optional).** Use **Notes** for where you met and what you talked about.
7. **Confirm.** Tap **Confirm** to send the card to your team's workflows.

### Fields Reevo reads

| Group | Fields |
| :- | :- |
| Person | **First name**, **Last name**, **Job title** |
| Company | **Company**, **Website** |
| Contact details | **Email**, **Mobile phone**, **Office phone**, **LinkedIn** |
| Address | **Street**, **Suite, floor, or unit**, **City**, **State or region**, **Postal code**, **Country** |

Add at least one detail from the card before you confirm. Phone numbers outside the US need their country code, and each field must be under 500 characters.

***

## After you confirm

| You see | What it means |
| :- | :- |
| **Sent to your workflows** | The card started at least one of your team's workflows |
| **Card saved** | The card was saved, but no workflow started for it |
| **Card saved, but it wasn't sent to your workflows.** | Tap **Try again** to resend it |
| **Card saved, but some workflows didn't start.** | Tap **Try again** to retry the workflows that didn't start |

What happens next depends on how your admins set up scanning. With Reevo's ready-made rule, you get a message in Slack or Microsoft Teams with links to the contact and account and a line on what was created or matched.

> [!NOTE]
>
> If you leave the review screen before you tap **Confirm**, the card isn't sent. Reevo asks **Discard your changes?** first if you edited any fields.

***

## Troubleshooting / FAQs

> [accordion] I don't see the business card icon
>
> An admin needs to set up business card scanning for your organization first. Ask your Reevo admin, and make sure you're using the Reevo iOS app.

> [accordion] It says "We couldn't read this card"
>
> Reevo couldn't read the photo. Tap **Retake photo** in good light with the whole card in frame, or fill in the details yourself.

> [accordion] It says my organization is out of AI credits
>
> Reading a card uses AI credits. When your organization has none left, the form opens empty so you can fill in the details yourself and still confirm the card. Let your admin know.

> [accordion] I confirmed a card but no contact was created
>
> Your admins decide what happens to scanned cards. With Reevo's ready-made rule, a card needs an email address to create a contact, and your message says when none was found. Add the contact manually in Reevo.

> [accordion] Can I change a card after confirming it?
>
> No. Once a card is sent, update the contact or account directly in Reevo.

> [accordion] The app asks for camera access
>
> Allow camera access to take photos of cards. You can change this later in your iPhone's Settings, or tap **Choose from library** instead.

> [accordion] How is this different from sending Ask Reevo a photo?
>
> Ask Reevo can create a contact from a photo, but you tell it what to do each time. Business card scanning is built for events: snap, check, confirm, and your team's workflow handles the rest the same way for every card.

***

## Related articles

* [Automating Business Card Scanning](https://help.reevo.ai/Automations-and-Workflows/Business-Card-Scanning.md)
* [Calling from the Reevo Mobile App](https://help.reevo.ai/Conversations/Mobile-Dialer.md)
* [Getting Started with AskReevo](https://help.reevo.ai/AI-and-productivity/AskReevo-Copilot.md)

> Still have questions? [Sign in](https://app.reevo.ai) and use Ask Reevo for instant answers or to raise a support ticket.


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