> ## Documentation Index > Fetch the complete documentation index at: https://help.reevo.ai/llms.txt > Use this file to discover all available pages before exploring further. # Outreach > Connect Outreach to Reevo to sync sequence enrollments and activity, and run Outreach sequences from Reevo workflows. Connect your Outreach account to keep running your Outreach sequences while you use Reevo as your CRM. Reevo records your Outreach sequence enrollments and engagement on the matching contacts, and your workflows can react to Outreach activity or enroll, remove, pause and resume contacts in Outreach sequences. ## Before you start * You need the **Admin** role in Reevo. Only admins see the **Connections** section. See [Users, Roles and Teams](https://help.reevo.ai/Getting-started/Organizational-Account-Settings/Users-Roles-and-Teams.md). * You need an Outreach account to sign in with and approve access for Reevo. ## What syncs between Outreach and Reevo **From Outreach to Reevo, automatically after you connect:** * **Sequence enrollments.** Reevo records each contact's Outreach enrollments and keeps their status current. * **Contacts.** Reevo matches each Outreach prospect to a Reevo contact by email address, or creates the contact if none exists. * **Engagement.** Sequence emails sent, opened, clicked, replied to and bounced, sequence calls, LinkedIn steps, and enrollment status changes. Each Outreach sequence appears on the contact's activity timeline with the date the contact enrolled or exited. **From Reevo to Outreach, through workflows:** * Enroll contacts in an Outreach sequence, remove them, or pause and resume their enrollments. See [Use Outreach in workflows](#use-outreach-in-workflows). ## Connect Outreach 1. Go to **Settings → [Integrations](https://app.reevo.ai/settings/integrations)** and open the **Organization** tab. 2. In the **Connections** section, under **Add a connection**, find **Outreach** and click **Connect**. 3. In the **Connect Outreach** dialog, keep the **Connection name** as Outreach or give it a name your team will recognize, then click **Continue to Outreach**. 4. Sign in to Outreach and approve access. Outreach sends you back to Reevo, where you see **Connected to Outreach**. Your connection now appears under **Your connections**. Reevo subscribes to Outreach events for you, so there is no webhook to set up. ## Import your existing Outreach enrollments Connecting Outreach does not import the enrollments that already exist. Run an import to bring them in. 1. Under **Your connections**, click **Manage** on your Outreach connection. 2. In **Connection import**, click **Import**, then confirm with **Import**. 3. The import shows **Importing** while it runs. When it finishes, you see **Started**, **Finished**, **Records read**, **Imported** and **Dropped**, plus a **Dropped records** breakdown if any records were skipped. The import brings in enrollments that are still in progress in Outreach, including paused ones. Enrollments that already finished are not imported. Click **Run again** at any time to pick up enrollments the last run missed; records already in Reevo are skipped. > [!WARNING] > > Imported records can start workflows, like any other import. Review active workflows that use the **Sequence Engagement** trigger or contact triggers before you import. ### Why records are dropped | Reason shown | What it means | | :- | :- | | No email on the Outreach prospect | Reevo matches contacts by email, so a prospect without one can't be matched. | | Already linked to another contact | The Outreach prospect is already matched to a different Reevo contact. | | Email belongs to an archived contact | The matching Reevo contact is archived. | | Invalid or blocked email | The email address is invalid or blocked. | | Prospect deleted in Outreach | The prospect no longer exists in Outreach. | | Incomplete Outreach record | Outreach returned the enrollment without the details Reevo needs. | | Already imported, nothing new | Reevo already has this enrollment. | | Couldn't be recorded | Reevo couldn't save the record. Run the import again. | ## Use Outreach in workflows Once Outreach is connected, it shows up as a choice in the sequence trigger and nodes of the [Workflow Builder](https://help.reevo.ai/Automations-and-Workflows/Workflow-Builder.md). * **React to Outreach activity.** Use the **Sequence Engagement** trigger and set **Source** to your Outreach connection. See [Workflow Triggers](https://help.reevo.ai/Automations-and-Workflows/Workflow-Triggers.md). * **Act on Outreach sequences.** Use **Enroll in Sequence**, **Unenroll from Sequence**, **Pause Sequence Enrollment** or **Resume Sequence Enrollment**, and set **Connection** to your Outreach connection. See [Workflow Action Nodes](https://help.reevo.ai/Automations-and-Workflows/Workflow-Action-Nodes.md#sequence-actions). > [!NOTE] > > When a workflow enrolls a contact in an Outreach sequence, Reevo finds the prospect in Outreach by email address and creates it there if it doesn't exist. To send from the contact owner's mailboxes, Reevo uses the Outreach user with the same email address as the contact owner. ## Manage or disconnect Outreach Click **Manage** on the connection to open its details. * **Used by** lists the workflows that use this connection. * **Test connection** checks that Reevo can still reach Outreach. * **Disconnect** stops Reevo from receiving Outreach events. Live workflows that use the connection stop receiving events too. Reevo deletes its access; to revoke it on Outreach's side as well, remove the app in Outreach. You can reconnect later, and reconnecting keeps the connection's name and the workflows that use it. * **Delete** removes the connection for good. You can't delete a connection while a workflow uses it, so remove it from those workflows first. ## Troubleshooting / FAQs > [accordion] Why can't I see the Connections section? > > Only admins see **Connections** on the **Organization** tab of **Settings → Integrations**. Ask an admin in your workspace to connect Outreach. > [accordion] I connected Outreach but none of my enrollments are in Reevo > > Connecting only syncs new activity from that point on. Click **Manage** on the connection, then **Import** under **Connection import** to bring in enrollments that already exist. > [accordion] The connection says No events lately > > Reevo hasn't received any Outreach events for a week. If your team has been running sequences in that time, open the connection with **Manage** and check the **Events** section. You can also confirm in Outreach that Reevo's webhooks are still active. > [accordion] The connection says Needs reconnect > > Outreach stopped accepting Reevo's access. Click **Manage**, then reconnect and approve access in Outreach again. Reconnecting keeps the connection's name and the workflows that use it. > [accordion] I see Connected, but Reevo couldn't subscribe to Outreach events > > Click **Manage** on the connection and retry from the webhook row in its details. If Outreach refuses, check that the Outreach account you approved with can manage webhooks. > [accordion] Why didn't a contact enroll in an Outreach sequence from my workflow? > > Open the workflow run in the **Runs** tab to see the reason. Common causes are a contact who unsubscribed, no mailbox that can send, a contact owner with no Outreach user under the same email address, or Outreach refusing the enrollment. > [accordion] Can I still use Reevo sequences? > > Yes. In the sequence trigger and nodes, choose **Reevo** instead of your Outreach connection. > [accordion] Does Reevo copy my Outreach sequences into Reevo? > > No. Your sequences stay in Outreach. Reevo records the enrollments and engagement, and lets workflows act on those sequences. # > Still have questions? [Sign in](https://reevo.ai/) and use AskReevo for instant answers or to raise a support ticket. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.