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Use the Reevo iOS app to call a Reevo contact, someone in your phone’s contacts, or any number you type in. Reevo rings your own phone first; when you answer, it connects you to the person you dialed. The call is recorded and transcribed and shows up in Reevo like any other dialer call.

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Prerequisites

  • The Reevo iOS app, version 0.0.18 or later. Update from the App Store if you don’t see the call button.
  • A Reevo phone number assigned to you. If you don’t have one yet, the app prompts you to Choose your Reevo number, or you can set one up on the web in Dialer settings. See Dialer for how numbers work.
  • Your own mobile number saved on your Reevo profile. This is the phone Reevo rings first.
  • Calling enabled for your organization. If the app says calling is not set up, ask your Reevo admin.
Recording laws vary by region. Before recording any conversation, review Understanding Recording Consent and make sure you have the consent you need.

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How a bridge call works

Calls from the mobile app are bridge calls, not internet calls. They run over your normal phone line in 3 steps:

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1. Reevo calls you

After you tap Start call, Reevo rings your phone (the number on your Reevo profile) from your Reevo number.

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2. You answer and press any key

Pick up the incoming call. When you hear the prompt, press any key on your keypad to continue.

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3. Reevo dials the other person

Reevo places the call to the person you chose and connects you. Mute, speaker, and hang-up use your phone’s normal call screen.

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Placing a call

  1. Open the Reevo app and tap the phone button in the bottom bar.
  2. Choose who to call:
    • Contacts tab: search your Reevo contacts by name. To include people from your phone’s address book, tap Search your phone contacts and allow access when iOS asks. Results appear under a separate Phone contacts heading.
    • Keypad tab: type or paste a number.
  3. Tap the phone icon next to a contact, or the call button on the keypad.
  4. Review the confirmation card. It shows the last four digits of the phone Reevo will ring, so you can catch a wrong profile number before the call.
  5. Tap Start call, then answer the incoming call and press any key.
Calling someone from your phone contacts? The first time you call a person who isn’t in Reevo yet, Reevo adds them as a contact so the call is linked to their record. The confirmation card tells you before this happens.

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Settings

Tap the gear icon at the top right of the Call screen to update the phone number Reevo rings. Enter it with its country code (for example, +1 415 555 0100) so Reevo always dials the right phone.

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After the call

Each call is saved as a call recording with a transcript and AI summary, the same as calls placed from the web Dialer. It appears in your meetings list in the app once processing finishes, and on the contact’s activity timeline in the web app. Summaries can take a few minutes to appear.

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Troubleshooting/FAQs

Update the Reevo app from the App Store. Calling requires version 0.0.18 or later.
Reevo needs your own mobile number to ring you first. Tap the prompt, or the gear icon on the Call screen, and enter your number with its country code.
You don’t have a Reevo phone number yet. Tap the prompt to pick one, or set it up in Dialer settings on the web.
Calling hasn’t been set up for your organization. Ask your Reevo admin to enable the dialer.
No. The mobile app places one call at a time. Use the Power Dialer in the web app for sequence calling.
No. The mobile app supports outbound calls only.
Keypad calls are linked only when the number already matches a Reevo contact. To link a new person, add them as a contact first, or call them from your phone contacts.
Still have questions? Sign in and use AskReevo for instant answers or to raise a support ticket.