Skip to main content
Reevo only texts contacts who have agreed to receive texts from you. Every contact starts without SMS consent, and opt-outs always take priority over any consent you record or import.
Your organization is responsible for having permission to text each contact. Only record or import consent for people who agreed to hear from you, and keep a record of where and when they agreed. Reevo logs the source and time of every consent change.
A contact’s SMS consent badge appears in the contact header, next to the stage badge. To revoke consent, click the badge and choose Revoke SMS consent.

Import an opted-in list

Import is the fastest way to bring over a list of contacts who have already opted in. Add one column to your contact CSV and map it to SMS consent during the import. The contact still imports in every case. Consent is skipped with a warning when the contact has no valid primary phone number or already has an opt-out on record.
Importing a contact as true means your organization is confirming it has that contact’s consent. If you can’t show where an opt-in came from, don’t import it as true.

Opt-outs

When a contact replies with an opt-out keyword, Reevo marks them opted out immediately. Opt-out keywords include STOP, UNSUBSCRIBE, CANCEL, QUIT, END, and phrases like “remove me” or “stop texting me.”
  • Opt-outs apply to your whole organization. No one in your organization can text that number until the contact opts back in.
  • Only the contact can reverse an opt-out. A carrier opt-out can’t be undone from Reevo. The contact must reply START or UNSTOP.
  • Opt-outs always win. Granting consent, checking a form box, or importing true doesn’t override an opt-out.

Troubleshooting / FAQs

Not from Reevo. Ask the contact to reply START to your number. Their opt-out is removed when the reply arrives.
Still have questions? Sign in and use AskReevo for instant answers or to raise a support ticket.