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Text contacts directly from Reevo using your Reevo phone number. Every message you send and receive appears on the contact’s SMS tab and activity timeline, so your team sees the full conversation.

Before you start

  • Your organization has completed carrier registration.
  • Your Reevo phone number shows Registered in Settings > My account > Dialer and SMS, on the SMS tab.
  • The contact has a phone number and SMS consent. See SMS Consent and Opt-Outs.

Send a text

You can start a text from three places:
1

Check From and To

From defaults to your number. You can also pick a team or shared number you have access to. To defaults to the contact’s primary phone number, and you can pick another of their numbers.
2

Write your message

Type your message. Use Insert scheduling link to add your booking link. The counter below the message shows characters and segments, since long texts send as multiple segments.
3

Add images (optional)

Click Attach image to send up to 10 images in one message. Images must be JPEG, PNG, or GIF, up to 5 MB each. A message with images can have no text.
4

Send

Click Send SMS. If the contact has no SMS consent on file, Reevo asks you to confirm first. Click Record consent & send to record consent and send.
If your message contains a variable Reevo can’t fill in, Send SMS stays disabled until you remove it or fix the missing value.

Read and reply to conversations

Open the contact’s SMS tab to see each conversation, with sent and received messages and images in order. Each conversation is one of your numbers paired with one of the contact’s numbers. When a contact has several numbers, use the number filter to narrow the list. Click a conversation to open it and reply. Replies go from the same number the conversation started on, so the thread stays together. Each sent message shows a status, such as Queued, Sent, Delivered, Undelivered, or Failed.

Text from a sequence

Add an SMS step to a sequence and Reevo creates a task for each contact when they reach it. You review and edit the message, then send it. Sequence texts never send automatically. See Sequences: Create Automated Multi-Channel Campaigns. To send texts automatically, use the Send SMS node in a workflow. See Workflow Action Nodes.

Troubleshooting / FAQs

Hover over it to see why. The most common reasons are that the contact opted out, the contact has no valid phone number, or your number isn’t registered for texting yet. See Register Your Business for SMS.
Ask an admin to assign you a Reevo phone number, or set one up yourself in Dialer and SMS settings. See Dialer.
Conversations on your old number stay visible but become read-only. You can’t send from the old number, and new texts to it won’t reach you.
Still have questions? Sign in and use AskReevo for instant answers or to raise a support ticket.