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Documentation Index

Fetch the complete documentation index at: https://help.reevo.ai/llms.txt

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Overview

You can CC additional recipients on emails sent through Reevo sequences. CC can be set in three places:
  • Email templates - save CC recipients on a template; they carry over automatically when the template is used in a sequence step
  • Automated sequence email steps - add CC directly in the step’s email editor
  • Manual email tasks - add CC directly when composing a manual email task
When a CC’d recipient replies to a sequence email, the sequence continues uninterrupted. Only a reply from the primary TO recipient exits the sequence.

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Adding CC on an email template

Saving CC recipients on a template is the most scalable approach - the CC list carries over automatically to every sequence step that uses that template.
  1. Go to Settings > Email templates
  2. Open an existing template or create a new one
  3. Click Cc (next to the subject line) to reveal the CC field
  4. Search for and add recipients by name or email address
  5. Save the template
Any sequence step linked to this template will send with the saved CC recipients.
If a CC recipient’s email address matches the primary contact being emailed, Reevo automatically removes them from the CC list to avoid sending duplicate emails to the same address.

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CC in automated sequence email steps

You can add CC directly in the step’s email editor. Click into the automated step to open the editor, then click Cc to reveal the CC field and add recipients. Because each step’s email content is backed by a template, CC recipients you add in the step editor are saved to that step’s underlying template. If the same template is used by other steps in the sequence, those steps will also send with the updated CC recipients. To avoid this, use a separate template per step when you need different CC recipients on different steps.

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Adding CC on a manual email task

When a sequence reaches a manual email step, a task is created for you to review and send. You can add CC directly in the email composer before sending.
  1. Open the manual email task from your task list
  2. Click Cc in the email composer to reveal the CC field
  3. Add the recipients you want to copy
  4. Review the email and click Send
CC recipients added in the composer apply to that individual send only. They are not saved back to the template.

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How CC affects sequence behavior

Reevo treats CC’d recipients as passive observers. Their activity does not affect the primary contact’s sequence enrollment.
ScenarioWhat happens
CC’d recipient replies to the emailThe sequence continues. Only a reply from the TO recipient exits the sequence.
CC’d recipient’s reply bouncesThe bounce does not terminate the enrollment for the TO contact.
TO recipient repliesThe contact exits the sequence as normal.

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Troubleshooting / FAQs

Yes. CC recipients are set at the template level. Each step can have different CC recipients if the steps use different templates. Assign a different template to each step and configure CC on each template separately.
CC’d recipients receive a copy of each email sent from steps where they are listed on the linked template. They are not automatically copied on all steps - only on steps using a template where they have been added as CC recipients.
Yes. The CC button is accessible directly in the step’s email editor - click into the step to open the editor and click Cc to add recipients. Note that since email content in sequence steps is stored in a template, adding CC there updates the underlying template. Any other step using the same template will also pick up those CC recipients. Use a separate template per step if you need different CC lists on different steps.
Reevo automatically removes the TO recipient from the CC list before sending to avoid sending duplicate emails to the same address.
No. Replies from CC’d recipients do not count toward reply statistics and do not exit the sequence. Only a reply from the primary TO recipient exits the sequence.
BCC is not currently supported for automated sequence email steps.