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By default, Microsoft tenant accounts require a Workspace Admin to approve any app before users can grant it access to their email or calendar. When a team member tries to connect their Outlook account in Reevo, they will see an “Approval required” screen and cannot complete the connection on their own. There are two ways to fix this. Choose the one that fits your organization.

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Option 1 - Use the Reevo Admin Consent Page (Quickest)

Reevo provides a hosted page that walks your IT admin through granting org-wide consent in a single step. The admin does not need a Reevo account.
  1. Share this link with your Microsoft Workspace Admin: https://app.reevo.ai/public/admin-consent/microsoft
  2. The admin clicks Review permissions and signs in with their Microsoft admin account.
  3. Microsoft shows the full list of permissions Reevo is requesting. The admin reviews and approves.
  4. Once approved, all users in the organization can connect their Outlook email and calendar from Settings - Integrations in Reevo without any further admin action.
This is a one-time setup per organization. After the admin approves, no individual user approvals are needed.

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Option 2 - Configure Permissions in Microsoft Entra

If your organization prefers not to grant org-wide consent, a Microsoft Workspace Admin can configure Entra so users can consent on their own instead. This requires two steps - both are required.
  1. Navigate to https://entra.microsoft.com as a Microsoft Workspace Admin.
  2. Click Entra ID.
Entra ID button in the left sidebar
  1. Click Enterprise apps.
Enterprise apps option in Entra ID
  1. Click Consent and permissions.
Consent and permissions option
  1. Select “Allow user consent for apps from verified publishers, for selected permissions”.
User consent setting options
  1. Click Save.
Save button for consent settings

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Step 2 - Classify Reevo’s Required Permissions as Low Risk

This step tells Microsoft which permissions users are allowed to consent to on their own. Any permission not classified as “Low” will still require admin approval even after completing Step 1.
  1. In Microsoft Entra, go to Entra ID - Enterprise apps - Consent and permissions - Permission classifications.
  2. Select the Low tab.
  3. Click + Add permissions.
  1. Search for Microsoft Graph and add each of the following permissions:
PermissionDescription
Calendars.ReadRead user calendars
Calendars.ReadWriteFull access to user calendars
Calendars.Read.SharedRead user and shared calendars
Calendars.ReadWrite.SharedRead and write user and shared calendars
Mail.ReadRead user mail
Mail.ReadWriteRead and write access to user mail
Mail.Read.SharedRead user and shared mail
Mail.ReadWrite.SharedRead and write user and shared mail
Mail.SendSend mail as a user
Mail.Send.SharedSend mail on behalf of others
OnlineMeetings.ReadWriteRead and create user’s online meetings
  1. Click Save after adding all permissions.
Once both steps are complete, users can connect their Outlook account from Settings - Integrations in Reevo and consent on their own without admin involvement.

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